Surprise figures released this month have revealed that nine out of ten complaints made at East Midlands Airport are from the same thirteen people. Figures have also shown that the number of complaints made annually at the airport decreased between 2006 and 2007. According to the Community and Environment Investment Report, the total number of complaints made dropped from 7,978 to 7128 in 2007, a drop of four percent, but interestingly, the number of different people complaining decreased by almost half, from 580 to 295. The same report showed that complaints reached an all time low in December 2007 when only 264 grievances were recorded.
With 5,535 complaints, aircraft noise was the main grievance at East Midlands airport, followed by 829 complaints about low-flying aircraft. The figures also revealed that there was little difference in the number of complaints made during the day or at night, with 3668 grievances being logged between 7 am and 11 pm and 3460 between 11 am and 7 pm. A spokesperson for East Midlands airport confirmed that management was pleased with the drop in complaints, adding that the airport investigated and responded to each complaint logged within a maximum of ten days. He said, “in some cases we visit the person and the feedback has sometimes helped us change the way aircraft operate.” In response to the achievements the airport has pledged to continue its commitment to corporate social responsibility in the hope that complaints will have fallen further at the end of the current year.