East Midlands Airport Special Assistance

Special Assistance

It's always nice to feel prepared before you travel, especially if you require special assistance or care for someone who does. That's why it's helpful to know what assistance you can find in the airport to make the first part of your travels as stress-free as possible.

Below we give you an overview of the various special assistance facilities available at East Midlands to help you plan your journey.

What Special Assistance services are available at East Midlands Airport?

  • Dedicated assistance staff throughout the airport as well as easily accessible assistance points in each of the car parks
  • You’ll find the Changing Places facility on the ground floor of the Departure Lounge, right next to Gate 14. It’s designed to support passengers with complex needs and includes features like an adult-sized adjustable changing bench, a ceiling hoist, a movable wash basin, and a shower. The facility is available 24/7 and can be accessed with a RADAR key or by asking a member of airport staff for assistance.
  • All Car Park shuttle buses are wheelchair accessible, so passengers using wheelchairs can travel comfortably between the car parks and terminals. The drivers are trained in disability awareness and are there to offer friendly, helpful support if needed.
Special Assistance at East Midlands Airport
  • If you need a calm, quiet space during your time at the airport, there are two quiet rooms available. The first one is located before security, right across from check-in desk 26. The second is after security, opposite Gate 14. These rooms are open to anyone who needs a break from the busy terminal, whether for sensory reasons, anxiety, prayer, or just a bit of peace and quiet.
  • Assistance Dogs are more than welcome! Please check-in at Passenger Services before you head to security to ensure all paperwork is complete. Relief areas are available both before and after security

East Midlands Airport Disabled Parking

Meet & Greet

Distance: 2–4 minute walk

This is the most convenient choice, located just across the road from the terminal. Blue Badge holders get 20% off – simply call 0808 168 6111 to book.

Short Stay 1

Distance: 4–6 minute walk

Blue Badge parking is available and free for the first 30 minutes. Assistance is available via help points if needed.

To get the free 30 minutes, press the intercom at the entry/exit barrier or a pay machine inside the terminal, and provide your badge's serial number.

Long Stay (1 & 2)

Distance: 10–15 minute walk or free shuttle ride

These car parks have Blue Badge bays and a free, accessible shuttle bus to the terminal. You can board first and use the designated wheelchair space onboard.

Mid Stay 3

Distance: 14–16 minute walk or shuttle

Plenty of Blue Badge spaces are available here too. It's a bit of a walk to the terminal, but help points are on-site if you need any assistance.

Pick-up & Drop-off

Distance: 2–3 minute walk

Blue Badge bays are available here, including two marked spaces in the Rapid Drop Off zone (one on each side).

Articles you may find interesting on special assistance in airports

Airport Parking Shop works hard to continually raise awareness of the difficulties faced when travelling for disabled passengers. Here are a few of their articles you may find to be interesting and helpful resources;